Emergency IT support
Emergency IT Support

Privacy Policy

Privacy Policy

Last updated: 16 June 2025

Computer Doctor Services Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data.

1. Who We Are

Computer Doctor Services Limited
Registered in England and Wales
Email: admin@compdr.co.uk

We are registered with the Information Commissioner’s Office (ICO) as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect and process the following information:

  • Name and contact details (email, phone, address)
  • Business information (e.g. company name, systems in use)
  • Technical data (e.g. IP address, browser type, usage data)
  • Correspondence via email or forms on our website

3. How We Use Your Data

We use your personal data to:

  • Provide and manage our IT support and related services
  • Respond to enquiries or service requests
  • Administer invoicing and contracts
  • Maintain website functionality and improve user experience
  • Meet our legal and regulatory obligations

We do not sell or rent your data to third parties.

4. Lawful Basis for Processing

We process your data under the following legal bases:

  • Contract: To deliver services you’ve requested
  • Consent: Where you’ve given clear permission (e.g. newsletter sign-up)
  • Legitimate interest: For business operations (e.g. system security)
  • Legal obligation: To comply with laws and regulations

5. How We Share Your Data

We may share data with trusted third-party providers who help us deliver our services (e.g. cloud platforms, payment processors), under strict confidentiality and only where necessary.

We do not transfer your personal data outside the UK unless adequate safeguards are in place.

6. Data Retention

We retain your data only as long as necessary:

  • For service delivery and support history
  • To meet legal, accounting or reporting requirements
  • As otherwise required by law

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict how we process your data
  • Withdraw consent (where applicable)
  • Lodge a complaint with the ICO

To exercise your rights, contact us at admin@compdr.co.uk.

8. Cookies

Our website may use cookies to enhance user experience. You can manage your preferences through your browser settings. See our [Cookie Policy] for more information (if applicable).

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.